News / Notification

Hi all Jet Set Clients

Ruaan Here.

I want to take this opportunity on behalf of Me and the Staff at Jet Set, for your ongoing support and valued Input we have received this year. Jet Set wants to go from strength to strength and would like to share some valuable information.

Communication: Our communication in the past year was lacking a bit and information did not always get to its intended destination, This prompted a serious change and we instituted the following solutions that have already showed a significant improvement.

OB Book: Forman have an OB Books in there vehicles and occurrences and requests for our clients get recorded in these books. Forman have to read the OB Book entries before entering a clients garden, enabling the forman for the day to know exactly what clients have requested, and also promises made to clients get carried out.

Whatssap: I want to thank the clients that have been using this channel of communication. Clients send a whatssap to the owner Me on 0826141777 with any suggestions/temp requests/complaints/concerns and this info gets recorded in the OB Books and notifications made on our internal messaging system. This also enables the Ruaan to be part of the process and ensure accountability for solutions. I really like being involved and ensuring we can get to our mission and vision of the company.

Back Ground: For the past 3 years we have been trying to remain competitive in the market and decided to not do any increases on premiums. Unfortunately this has had an affect in the quality of service, visual appearance of our assets and also the general our look on business. WE are working on a new model for the business that will not only enable us to remain competitive but will also increase performance and ultimately have an overall increase of quality. We will be increasing staff on our service vehicles but please keep in mind with the same principals we have followed before. Safety. Staff Police Clearance, Proof of Address, Copy of Fingerprints and Only permanently employed Individuals.

Current teams. 1 Forman and 3 Staff Per team.

Future teams: 1 Forman and 6 Staff Per team.

This configuration will enable us to cut service time almost in half with out any drop in quality of service provided. We are fully Insured and are up to date with UIF and COID for our staff. I have converted my bakkie in a service vehicle/Mechanical shop ready for any equipment failures to assist our teams in the field if and when required. Backup equipment are also available at the office to keep down time to a minimum. Spare NP200 Vehicle is on standby incase and vehicle breakdowns occur increasing our reliability and hopefully our credibility by our clients.

We would value feedback on experience of service or suggestions that might arise. WE have a rock solid Forman team and together with a passionate drive to succeed I am sure your experience will only improve even further. Our clients really matter to us and this business would not be possible with out each and every one of you.

Premiums: We have considered all avenues with this change but with fuel prices having gone up from 2019 to Dec 2021 from 14.01 L “95 to the current 20.07 L “95 we will unfortunately need to increase garden service premiums. We will affective 1 March 2022 be increasing premiums with 5.5%.

I wish all our clients a verry Merry Christmas and a Prosperous 2022. May you all be safe and if the “Lord” permits, return us safely for what is shaping up to be a great year.

Thank you once again from the bottom of my heart for your ongoing Business.

Regards

Ruaan Byleveld (0826141777)